Email Personalization Advancements: Emails in the Era of Hyper-Personalization

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Email Personalization Advancements: Emails in the Era of Hyper-Personalization

Kevin George
Email Personalization Advancements: Emails in the Era of Hyper-Personalization

Email marketing today is less about solely promoting your offers and products/services and more about giving the subscribers a personalized experience that serves their needs. When the emails speak about what the subscriber desires, they are more likely to engage with them. Hence, businesses promoting their offers via email need to make sure they send emails that are targeted and relevant to them.

According to Experian’s report, 50% of companies think that using personalization in emails can increase and improve email interaction among subscribers. This is because the open rate for emails with a personalized message was 18.8% as compared to 13.1% for emails without any personalization.

If you are a business sending regular emails to your subscribers and customers, you need to incorporate advanced email personalization tactics, and most importantly do it in the right manner. Read on to learn about the various ways in which you can personalize your emails for your business.

Email Personalization Advancements

Essentials of A Personalized Email Campaign

To set up a successful personalized email campaign, you need to follow the right methods. To start personalizing, you do not need to reset your entire database or set up an entirely different campaign; simple changes here and there can help you get started. Here are the essentials that you need to have to set up a personalized campaign:

1. Collect Data for Personalization

Before you begin to personalize your emails, you need to collect the right data of your subscribers and customers. Any data that gives you insights about an individual can be used. The more information you collect, the more targeted your email campaigns can be. Data collection can be done in the following ways:

  • Using Sign-up Forms: Apart from the standard name and email address, add extra fields such as gender, location, birthday, etc., in the sign-up form. Capturing extra details helps you in creating more personalized and targeted emails.
  • Using Integrations: Get subscriber data such as past orders, total spent, location, purchase data, etc., by integrating your email marketing tool with your CRM or e-commerce platform.
  • Through Preference Center: The best way to get precise data from your subscribers is to ask them to set preferences in the preference center. This will give you information about what kinds of emails they actually want to receive from your brand.
  • With Third-party Apps: Integrate your email platform with third-party applications and import customer data from them.
  • With Behavioral Website Tracking: Track your subscribers’ activities and behavior to collect data about their interests and preferences.

2. Segment the Email Lists

Once you have collected all the necessary data, you now need to group the subscribers into various segments. Group together the segments with similar purchase histories, interests, and traits to send relevant and targeted emails.

The major criteria that can be used to segment your email lists are as follows:

  • Demographics
  • Psychographics
  • Geographic Location
  • Interests
  • Purchase Behavior
  • Browsing Behavior

3. Create Tailor-made Emails

Now that you have all the data and segments set, create emails that are most suited and targeted for each individual subscriber. Following are the major ways of email personalization that every business should follow.

a. First Name: Add the Subscriber’s First Name in the Emails to Build Trust

First-name personalization is the most basic form of email personalization. Adding the subscribers’ name in the salutation or copy of the email is a great tactic to capture their attention and the simplest way to build trust for your brand. Here is an email example from Facebook that uses first name personalization.

facebook-first-name-personalizationFacebook's triggered email has the content customized to the user's online behavior.

Source: Really Good Emails 

b. Subject Line: Capture their Attention by Personalizing the Subject Line

Emails with a subject line that has the subscribers’ name or other relevant information have higher chances of getting opened than emails with non-personalized subject lines. When you include the person’s name, something about the product that they recently purchased, some information about the recent event they attended or something that is of their interest in the subject line, they are more likely to open the email.

Here are a few examples of personalized subject lines:

  • LOFT: We’ll let you in on a little secret, Kevin
  • UrbanDaddy: You’ve Changed
  • Rent the Runway: Happy Birthday Kevin – Surprise Inside!

c. Content Offers: Provide Relevant Content Offers to Improve Engagement

Personalizing the content and copy of the email boosts engagement and loyalty. Sending tailor-made and relevant content increases the click-through rates of your emails.

You can personalize the content of your emails in the following ways:

  • Dynamic Content

Create emails that change content and image sections according to the end user’s needs, interests, location, and other demographic data. By dynamically changing content, you will be able to send the most relevant emails to every subscriber. By showing them the offers and product recommendations that they are more likely to engage with, it is possible to garner their attention and thereby drive them into making the purchase. Check out these emails from Billabong that have different content for two different subscriber groups.

billabong-dynamic-contentBillabong's email uses dynamic content, wherein the content changes as per the user preferences that was set when signing up.

  • VIP Loyalty

When you segment your email list based on the subscribers’ past purchase, make sure you send different emails to your regular customers, the ones who frequently buy from you. Categorize your subscribers based on their sending threshold and purchases and send specially tailored offers and discounts to them. This will help your brand in making the engagement stronger and driving the revenue. Check out this email from Johnny Was which is exclusively for their VIP customers.

vip-loyaltyEveryone loves when they get rewarded for their loyalty. This email by Johnny Was follows this practice very well.

Source: Milled

  • Recommendations

Keeping an eye on what your subscribers are purchasing and browsing on your website will help you in sending tailor-made emails with recommendations for the products or services they might be interested in. When you send them recommendations based on a recent purchase, there are more chances of them purchasing the recommended products.

Cross-selling and up-selling products via timely emails will boost engagement and increase conversions. Here’s an example of a product recommendation email from Uncommongoods.

uncommongoodsBased on a user's purchase patterns, the email by Uncommon Goods suggests the subscriber relevant products.

Source: Really Good Emails

d. Reminder Emails: Set up Automation to Send Reminder Emails

Set up email automation that tracks the user’s activity or inactivity with your brand’s emails or website and sends them timely emails. When you have a huge database, it is impossible to keep track of each subscribers’ activity manually, and hence setting up email automation is vital. An automated campaign sends the following emails:

  • Replenishment

Sending emails that remind the subscribers to refill their stock and giving them offers on the products is a great tactic to encourage them to buy from you again. Replenishment emails help your brand to generate recurring revenue. Study each subscriber’s buying cycle and set up automated campaigns to send timely replenishment emails. Here’s an example of replenishment email from The Wodlife.

the-wodlife-replenishment-emailIn case of perishable goods, a reminder email for stock replacement, like this one by The Wod Life, provides a good user experience.

  • Cart Abandonment

According to Statista, about 69.23% of digital shopping carts were abandoned in 2017; a lot of revenue is lost in abandoned carts. It is, therefore, necessary to retain the customers who leave your shopping carts halfway without completing the purchase. Sending personalized cart abandonment emails keeps your subscribers engaged with your brand. Here is an example of a winning cart abandonment email by Orvis.

cart-abandonment

Source: Milled

  • Re-engagement

Your email list decays every year by 22.5%. To refrain your subscribers from getting inactive, send them timely emails that keep them engaged with your brand. Identify the inactive subscribers and send a series of emails with enticing copy and offers to bring them back. Check out this re-engagement email from ReturnPath.

returnpath-reengagement

Source: Really Good Emails

Wrap Up

With the strategies outlined above, you can set up a winning personalized email campaign for your business. Personalized email campaigns result in better engagement and build better relationships between your brand and your subscribers. People receive email newsletters all day long; you need a way to stand out, and the steps I have outlined above will help you do just that. 

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Kevin is the Head of Marketing at EmailMonks, one of the fastest growing Email design and coding companies. He loves gadgets, bikes, jazz, and breathes ‘email marketing’. He is a brand magician who loves to engage, share insights with fellow marketers. Check out Kevin's email tutorials and articles at his Email Marketing Blog.
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Greg Shuey
The marketing funnel is so important when sending out emails. There are emails for those who have been loyal customers, abandon carts, brand awareness, re-engagement, and many other sections of the funnel. This article does a great job of going over each section and the emails that can be sent within. You will have customers that will have so many different needs. Doing your research and learning about each customer segment will really help in the long run. Great post!
Umer Idrisi
Hey,

I am still using FeedBurner for my email marketing efforts for my blog [link removed by moderator] (I have to add the link as I want you to check it out and recommend me personalized ideas).

I also think that it is not really converting and people find hard to subscribe with it.

Hoping to see your reply soon.

Cheers!
Kevin George
Umer Idrisi
Hey Umer,

As specified in the article, the first step to personalizing is collecting 'relevant' data about your subscribers. The emphasis is on 'relevant' since while many might subscribe but not everyone will be interested in everything that you may offer. If you find that your content and website are not converting, it is a good time to step back, re-evaluate your visitor flow and target audience.

Feedburner is kind of an RSS client and a full-fledged email service provider (ESP). Invest in a decent ESP for managing your email marketing or adopt a free-to-use ESP if you have a small subscriber base (<2000).
Study the metrics such as email opens and click rates to understand what works for your audience.
Amit Ghosh
Email marketing is more about common sense. Your email reflects your personality and what you believe in. The choice of words tells more about you than you ever realize. Be yourself and relate to your product to build a long lasting relationship.
Kevin George
Amit Ghosh
Exactly :)
Thanks for sharing these great tips. It's amazing that technology enables us to do all this without spending a lot of time or money.
Kevin George
Alison Ver Halen
Thanks for your kind words, Alison.
Simon  Cox
Frankly any personalised email that starts 'Dear Simon' grabs far more of my attention than anything else. Such as easy thing to do that I am now making the first name a required field on mailing list sign ups.
Kevin George
Simon Cox
That's a good point, Simon. Thanks for taking the time to read :)

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