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David Black

I'm in Love with a Tool: SEMrush Changelog, Health and More, 05/29/2015

David Black
I'm in Love with a Tool: SEMrush Changelog, Health and More, 05/29/2015

Hi SEMrush'ers!

The results of last week's post were very promising, especially since we launched the content on a Friday before a major holiday. So I couldn't be happier. Let's hope the trend continues! Below, you'll find this weeks Video Changelog, SEMrush Health and some information about open positions in our Customer Success Department.

Video Changelog

This week's video shows off our new display for the mobile SERP source as well as the first iteration of the SEMrush Page score that we're using to rank pages in our Backlinks reports. I close the video with a few minor changes to the footer navigation and mobile friendly sections of our website.

SEMrush Health

On Monday, May 25th, crawling for UK DE FR ES IT RU AU BR CA NL databases were stopped temporarily, for a period of 24 hours, to fine tune our data collection process much like we did last week for the US. Now, our data in international databases has improved.

Some smaller databases such as AR and BE are experiencing a slight delay in daily data due to hardware failure. However, the issue only affects about 8% of the data in each database and should be resolved in the next 48 hours.

If you've set up a Position Tracking campaign for regions in France, Italy or Brazil, you may be experiencing a few minor delays. But, may not even be noticeable. If you do notice an issue please feel free to contact us.

Customer Success: We're Hiring!

We're expanding and the Customer Success team and I'm currently looking for two Technical Support Specialists. If you've ever spoken to our Support, you'll know that they're no joke. Our team is of a higher caliber. They're passionate about the product as well as the industry. We do our absolute best to go above and beyond, catering to each individuals specific needs, without the use of crappy scripts and canned responses. Check out our listings on Indeed and LinkedIn. We look forward to hearing from you.

Thank you for checking out this post and if you have any suggestions for what you would like to see included, post them in the comments!

As always, you can also reach our Technical Support team Monday through Friday from 10am-6pm EST by phone at 855-814-4510 within the United States and, for our international users, 408-844-4633 from 4am-12pm GMT. We're also available by email at mail@semrush.com during both of those business hours. Don't hesitate to reach out if you have any additional questions.

Have a great holiday!

David Black

An experienced member who is always happy to help.

Customer Success Director, SEMrush
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