In the world of agile software development, things change very rapidly. We went from having a rather slow week, last week, to pushing through some huge changes. I hope everyone is ready, because you're in for a big treat.
Did you notice the added parentheses? Unfortunately, there's about a 2:1 ratio of page views to video plays which means that roughly half of the post readers don't view the embedded video. Of course, I would love for everyone to watch it because this is when you get to see the new features in action. But, I would hate for the other half to miss out on such important information. From now on, i'll briefly describe the latest changes to SEMrush for the readers as well.
- SEMrush Goes to Japan! Grab a big ol' bowl of yaki udon and start noodling with our Japanese database. We've opened it with 6 million keywords and 236,000 domains. Keep in mind that it's a brand new database so historical data is not yet available.
- You no longer need to go to individual dashboards to access your Position Tracking and Site Audit campaigns. We've condensed them both into our brand new Projects Dashboard. I personally love this feature and can't wait to see how it evolves. Please use our feedback email address if there's anything you'd like to see.
- We've updated our traffic estimation algorithms. Don't be alarmed if you see big spikes in organic traffic! It doesn't mean your competitors have hit the big time. It actually means that SEMrush has changed the way we estimate traffic from the keywords we've identified for a particular domain in order to improve our accuracy. You'll most likely see these spikes all across the board.
- Last but not least, we now offer multiple toll-free numbers for our users outside of the United States. Visit the footer section of SEMrush.com and click the international flag to produce a drop-down menu of all the toll-free numbers we provide.
Again, please watch the embedded video to see these new features being demoed.
For the most part, we've been in the clear this week. However, we are (and have been) experiencing issues in our Position Tracking tool. Users may experience a slight delay in crawls or partial data returns. We are working on it and I'm confident we'll return to normally shortly. We apologize for any inconvenience this may be causing.
Customer Success: We're Hiring!
Once again, I'd like to let you know that we're expanding and the Customer Success team. Links to our ads for Technical Support specialist can be found on Indeed and LinkedIn. We're also looking for another member to join our content team. Yes, we're building an entire team dedicated to producing software-centric content that enhances our users on-boarding and overall educational experience. There's plenty to go around so get those resumes in, folks.
Let us know how we're doing — You can reach our Technical Support team Monday through Friday from 10am-6pm EST by phone at 855-814-4510 within the United States and, for our international users, 408-844-4633 from 4am-12pm GMT. We're also available by email at firstname.lastname@example.org during both of those business hours. Don't hesitate to reach out if you have any additional questions.