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Customer Success Specialist with English language (Night shifts for regions Asia and Australia) | SEMrush

Customer Success Specialist with English language (Night shifts for regions Asia and Australia)

Saint Petersburg, Russia

SEMrush is an online marketing toolbox that contains indispensable data for developing SEO, advertising, and link-building strategies. It helps digital marketing professional or a business owner to realize how important online strategies are for reaching business goals. SEMrush was designed to help speed up and facilitate daily online marketing activities, and easily monitor website’s performance. 

Our Customer Success department is growing and seeking for talented Customer Success Specialist (English language), who will provide our customers with relevant information regarding SEMrush services in regions Asia and Australia, consult and educate users and help with issues resolution. 

Responsibilities include:

  • Support users by e-mail, phone, social network and other sources;
  • Educate our customers from basics to the full functionality to benefit from SEMrush services;
  • Conduct demos and webinars;
  • Provide internal departments and management with customers’ feedback;
  • Willingness to work night shifts.

Bonus points:

  • Understanding the SEO basics or readiness to learn more about it;
  • A sense of humor;
  • Easy going, drama free attitude.

We offer:

  • Career in rapidly growing IT;
  • Official employment according to the Labor Code of the Russian Federation with “white salary”;
  • Working schedule includes combination of day and night shifts;
  • Friendly employees;
  • Corporate education (trainings, seminars, conferences);
  • Fitness compensation (up to 50%);
  • Medical insurance.

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