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Customer Success Specialist (France) | SEMrush

Customer Success Specialist (France)

Saint Petersburg, Russia

SEMrush is a leading digital marketing toolkit for SEO, PPC, and content marketing professionals worldwide. Over 6 million digital marketers have chosen SEMrush to speed up and facilitate daily online marketing activities, and easily monitor the website’s performance.
With over 30 tools within the software, search data for 140 countries, and seamless integration with Google services, SEMrush provides solutions for in-house marketing teams and agencies working with clients in any industry.

In its niche and pricing segment, SEMrush is an absolute leader in the number of tools available per one account and the richness of data. By ensuring the easy workflow between the marketing team members, SEMrush helps them become front-runners in their industries.

To keep up with our rapid growth in the new markets, SEMrush is looking for experienced and motivated individuals to join our expanding team!

Our Customer Success department is growing and seeking for talented Customer Support Specialist (French language), who will provide our customers with relevant information regarding SEMrush services in region France, consult and educate users and help with issues resolution.

Responsibilities include:

  • Support users by e-mail and phone calls.
  • Provide internal departments and management with customers’ feedback.
  • Conduct demos and webinars.
  • Provide internal departments and management with customers’ feedback.
  • Educate our customers from basics to the full functionality to benefit from SEMrush services.

What we expect from you:

  • English language (C1/C2).

  • French language (C1/C2).

  • Customer support related experience.

  • Desire to move up and grow with the company.

  • Analytical skills and strong desire to evolve in IT.

  • The ability to work well with others.

  • Good problem-solving skills.

  • Energy, enthusiasm, and motivation.

  • Intelligence and the ability to learn quickly.

We offer:

  • Career in rapidly growing IT.
  • Official employment according to the Labor Code of the Russian Federation.
  • Flexible working day start (between 9.00 and 12.00 am) with 5 working days (Monday-Friday).
  • Comfortable and cozy office near Moskovskiye Vorota subway station.
  • Friendly employees.
  • Corporate education (training, seminars, conferences).
  • Fitness compensation.
  • Medical insurance.

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