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Online Reputation Manager (Brand Marketing Team) | Semrush

Online Reputation Manager (Brand Marketing Team)

Remote, Florida, United States

Semrush is a leading digital marketing toolkit for SEO, PPC, and content marketing professionals worldwide, with 7 million marketers having already used Semrush to improve online marketing activities and monitor their website’s performance, as well as their competitor’s.
With over 45 tools within the software and search data for 140 countries, Semrush provides solutions for in-house marketing teams and agencies working with clients in any industry. Semrush is an absolute leader in helping good marketers become great!

We're looking for a Community/ORM Manager to join our Social Media team. You will be on the frontline interacting directly with our community and helping them get the best experience from communicating with our brand. We have a fantastic and very engaged community, and we need to develop it further and amplify what we've done. Our ideal candidate is an empathetic and excellent communicator who loves interacting with people and is passionate about digital marketing.

This role is integral to our identity and our mission to spread digital marketing knowledge as we are not just digital marketing software  we're one of the largest communities for digital marketers. Our community is at the heart of what we do, and we put a colossal effort into serving them as best we can.

Key responsibilities

  • To make sure that all questions are answered within one hour and that our customers and community members are happy and satisfied.
  • To support our community members and build connections with the brand on social media.
  • To make our community management style another reason to talk about the brand.

  • Social listening and mention management: replying to all incoming mentions that we receive as a brand within one hour and making sure that none of them are left without an answer.

  • Community management: come up with new creative ways to engage our audience, promote our brand, campaigns, and products by talking to our audience; looking for new ways to make people talk about the brand.

  • Online Reputation Management: dealing with reviews on review platforms, managing review-generation campaigns, quick processing of negative online mentions to avoid further escalation.

Job requirements

  • Fluent in written and spoken English.

  • 1+ years experience in Community Management or Customer Success.

  • Fantastic communicator and passion for talking to people and online community development.

  • Tech-savvy and a quick learner.

  • Knows the basics of SEO and digital marketing. Interested to learn more and develop in this area.

  • Organization ninja who is passionate about building and optimizing processes to make them more efficient.

  • High attention to detail.

  • Can work as part of a team and individually.

Benefits

  • Medical, Dental and Vision Care
  • 401(k) plan with Dollar for Dollar company match up to 3% and an additional 50% match on the next 2% you contribute  for a total of 4% company matching funds  EMPLOYER CONTRIBUTIONS ARE FULLY VESTED FROM DAY ONE!
  • Short-Term & Long-Term Disability
  • Life Insurance
  • Flexible work hours

Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit and individual qualifications.

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