To cancel your account, downgrade your account or change the email address on your account, you need to email us at [email protected] and a team member will be happy to help you through the process.
Please note that working hours are 10 a.m. to 6 p.m. EST Monday through Friday in the US and 8 a.m. to 5 p.m. GMT in the EU.
Be sure to include the following in your email:
- the email address associated with the account
- the last four digits and type of the credit card used
- the billing amount and date of your last payment
Refund Policy
You will receive a refund for the net price of your claim if the cancellation request is made within 7 days of your billing date.
This refund request will typically be processed within 10 days of receiving it and it will be processed through the same method as the original payment. Find our official refund policy here.
If you have any questions, please feel free to contact us by email using the contact information above.
Continuing with a Free Account
After cancelling your subscription, you will still be able to access SEMrush on a free level account. There is also a 7 day grace period where we will save your Projects data in case the account is renewed within 7 days of the cancellation.
However, with a free account, your limits and access to certain tools and reports will be greatly reduced.
If you couldn't find the features that you wanted to find or had trouble navigating the software, please read our How to Get Around article. You can also request a demo to become familiar with where most of the tool are.