If you couldn't find the features that you wanted to find or had trouble navigating the software, please read our How to Get Around article. You can also request a demo to become familiar with where most of the tools are.
If you have any questions, please feel free to contact us at mail@semrush.com.
1. From the interface
To cancel your account, please log into your account and navigate to the Subscription Info page. Find the link that says “active” next to “recurring” and follow the “contact us” link to the cancellation form.
You will arrive at a form that looks like this:
Under “Tell us a bit more,” be sure to include:
- the last four digits of the credit card number and type of the credit card used (please keep your data secure and don’t provide us with the full credit card number)
- the billing amount and date of your last payment
- anything else about your SEMrush experience that led to your decision
2. By mail
To downgrade your account or change the email address on your account, you need to email us at mail@semrush.com (from the email address associated with your account if possible) and a team member will be happy to help you through the process.
When contacting us via email, please use the email address associated with your account and include the following data:
- the email address associated with your paid account or account with a free trial
- the last four digits of the credit card number and type of the credit card used (please keep your data secure and don’t provide us with the full credit card number)
- the billing amount and date of your last payment
This data will help us easily identify your SEMrush account and cancel your subscription as quickly as possible (please consider the Customer Support working hours which you can find here).
We will be grateful if you also let us know your SEMrush experience that led to your decision. This will help us better understand our areas for improvement.
The cancellation request options are the same in this case as cancelling a standard paid subscription: send a request to mail@semrush.com, or use the cancelling button in the interface (please see “How to cancel a subscription”).
You will receive a refund for the net price of your claim if the cancellation request is made within 7 days of your billing date. This refund request will typically be processed within 10 days of receiving it and it will be processed through the same method as the original payment. Find our official refund policy here.
If you were charged after forgetting to cancel at the end of a free trial:
We will refund your account as long as the request is made within 7 days of the billing date.
If you requested a cancellation but were billed:
Please specify in an email to mail@semrush.com the timing of your cancellation request and charge. According to our Refund Policy (please see above), we will refund the charge.