To cancel your account, please log into your account and navigate to the Subscription Info page. Find the link that says “active” next to “recurring” and follow the “contact us” link to the cancellation form.
You will arrive at a form that looks like this:
Under “Tell us a bit more,” be sure to include:
the email address associated with the account
the last four digits and type of the credit card used
the billing amount and date of your last payment
anything else about your SEMrush experience that led to your decision
To downgrade your account or change the email address on your account, you need to email us at firstname.lastname@example.org (from the email address associated with your account if possible) and a team member will be happy to help you through the process.
Please note that working hours are 10 a.m. to 6 p.m. EST Monday through Friday in the US and 8 a.m. to 5 p.m. GMT in the EU.
Cancelling a Free Trial
If you signed up for a free trial of our Pro or Guru subscription and want to cancel the account before your account is charged, you need to send a cancellation request before the trial is over.
The cancellation request options are the same in this case as cancelling a standard paid subscription; call our phone number, send a request to email@example.com, or contact us via live chat.
You will receive a refund for the net price of your claim if the cancellation request is made within 7 days of your billing date.
This refund request will typically be processed within 10 days of receiving it and it will be processed through the same method as the original payment. Find our official refund policy here.
Refund Policy regarding charges after the end of a free trial:
If you were operating on a free trial and meant to send a cancellation request before the trial ended but forgot, we will refund your account as long as the request is made within 7 days of the billing date.
If you have any questions, please feel free to contact us by email using the contact information above.
Continuing with a Free Account
After cancelling your subscription or trial, you will still be able to access SEMrush on a free level account. There is also a 30 day grace period where we will save your Projects data in case the account is renewed within 30 days of the cancellation.
However, with a free account, your limits and access to certain tools and reports will be greatly reduced.
Please note that if you want to cancel your trial and continue using SEMrush on a free level, you need to reach out to our customer success team before the end of your trial and we will process the downgrade.
If you couldn't find the features that you wanted to find or had trouble navigating the software, please read our How to Get Around article. You can also request a demo to become familiar with where most of the tool are.