You can change your credit card information if you have an active recurring subscription. To make these changes go to the Subscription info in My profile settings, the Billing info tab.
Click on the blue button next to “Current Card” and insert new credit card information.
Click on the blue change button next to “Billing information” to update the data. Changes to your billing information will take effect starting with next scheduled payment and will be reflected on your next invoice.
The Payments tab will allow you to easily see all of your previous payments and invoices. Finding a copy of your invoice is easy, you simply click on the invoice button to the far right of your payment.
You can contact your bank or card issuer to find out the specific reason the transaction was declined. There will be several attempts from our side to make the transaction, so if the question will be resolved with your bank, the transaction will be processed automatically in a week.
Entering new or old credit card data in the Billing info tab will initiate a payment process without any delay.
If you need personal assistance with the failed transaction, you can always reach out to us at firstname.lastname@example.org and a team member will be happy to help you.