Troubleshooting SEO Writing Assistant Article

Are you having trouble getting your SEO Writing Assistant to work properly? Follow these troubleshooting steps to fix the most likely problems you could run into.

Unable to read document
Multiple Google accounts
Unable to proceed with SEMrush authentication
Third-party extension problems

Problem: Unable to read the document

To resolve the issue, try the following:

  1. Make sure that you have Edit permissions on the document
  2. Log out of your Google account and log in again
  3. Re-open the add-on

If the problem still persists, please try re-installing the add-on:

  1. In Google Docs, go to the Add-ons menu, select “Manage add-ons”.
  2. Click the “Manage” button next to SEMrush SEO Writing Assistant and select Remove.
  3. Click the “+ FREE” button.

If the problem still persists, please contact us.

Problem: Multiple Google Accounts

If you are logged into more than one different Google Account, you will sometimes get the error “No access to the document”. This is due to a bug that we have reported to Google. Please vote for it by highlighting the star beside the name of the bug.
vote-for-bug

To resolve the issue, try the following:

  1. Log out of all of your Google Accounts
  2. Log ONLY into the account that you are using to work with Google Docs and SWA
  3. Try again

Problem: Unable to proceed with SEMrush authentication

This problem is often due to pop-ups being blocked on your browser. To resolve the issue, try allowing pop-ups for this page.

To allow pop-ups in Chrome:

  1. In the address bar, click Pop-up blocked.
  2. Click the link for the pop-up for SEMrush log-in form.
  3. To fix the issue completely, select Always allow pop-ups from semrush.com and then Done.
  4. After you’ve followed instructions, you can try logging in again. If the problem still persists, please contact us.

Consult with official instructions from each browser on blocking pop-ups:

Problem: Third-party extensions

Some third-party extensions are known to cause problems with simultaneous usage with the add-on.

Suggested resolution:

  1. Try opening a new window  in Incognito mode and using SWA
  2. If the problem disappears in Incognito mode, try turning off your extensions one-by-one to identify which of them causes the problem

Extensions that are known to cause problems:

  1. Grammarly Premium Beta for Google Docs - shuts SWA down completely
  2. Privacy Badger - prevents opening of authentication pop-up