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If you get a blank page in Advertising Research or the report keeps loading forever, the issue might be related to your browser. Sometimes browser extensions can interfere with the tool, please use a standard browser troubleshooting:

  • clear cache and cookies of your browser (ctrl+shift+delete / shift+command+backspace, set time range to All time); 
  • disable browser extensions (especially ad blockers);
  • disable vpn.

If you need personal assistance, please send us the request via Don’t forget to specify the email address associated with your Semrush account. Our Customer Support Team will be happy to support you on any matter!